Danish speaking Collections Officer to Online Bank in Malta

Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department. This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements. Key Responsibilities - Provide customers with accurate information regarding the bank’s products, services, and payments - Actively generate sales in line with the company’s strategy and guidelines - Handle customer inquiries via telephone, live chat, email, and SMS - Support onboarding processes, including document verification - Ensure full compliance with laws, regulations, policies, and procedures - Deliver a high level of customer service at all times - Work closely with payments and collections departments to ensure smooth operations - Assist with additional customer-related inquiries as required - Promote and contribute to a positive and collaborative work environment Additional Responsibilities - Assist in the creation of sales reports - Support training and mentoring of new team members - Contribute to documenting operational procedures - Suggest improvements to systems, processes, and workflows - Complete ad hoc tasks assigned by the Head of New Markets Requirements - Fluent Danish and good English (written and spoken) - Experience in customer service and sales of financial products - Experience with client onboarding and document verification - Strong communication skills with a results-driven mindset - Detail-oriented with high personal work standards - Proactive, able to take initiative, and work independently - Strong team player with a customer-focused approach - Good knowledge of Microsoft Office, particularly Excel Benefits - Opportunity to build a long-term career within an international banking environment - Exposure to sales, collections, and operational processes - Collaborative and supportive multinational workplace - Career development and growth opportunities - Modern office environment in Malta - The opportunity to live and work in a Mediterranean location with a strong international community If you are interested in this opportunity and would like to take the next step in your career, we encourage you to apply today.