Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms. As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you! Responsibilities - Evaluate and moderate user content to ensure adherence to community standards. - Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience. - Efficiently resolve customer inquiries and issues in a friendly and professional manner. - Collaborate with team members to enhance the overall user experience. - Maintain accurate records of customer interactions and moderation activities. - Provide feedback on user trends and moderation process improvements. - Keep updated on best practices within the content moderation and customer service sphere. Requirements - Fluency in Dutch and strong command of English; knowledge of additional languages is a plus. - Experience in a customer service or content moderation role is advantageous. - Exceptional attention to detail and strong analytical skills. - Excellent verbal and written communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Familiarity with CRM systems and content moderation tools is beneficial. - Willingness to relocate to Malta and embrace new experiences. - Strong interest in online safety and content moderation is an advantage. Benefits - Career growth opportunities in a renowned iGaming company. - International & diverse work environment. - Competitive performance bonuses. - Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. - Yearly salary €26.000 excluding bonuses. - Health care benefits and numerous other discounts. - Fully paid training by certified instructors. - State of the art premises, providing a great working environment with relaxing break areas. - Special events as well as community & social responsibility initiatives. - Work for a Great Place to Work-Certified Company. - Relocation package (reviewed case by case) - This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!