Premium Support & Online Community Expert - Italian Speaker - Relocate to Greece

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces. In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong. What You Will Do Every Day - Act as a Customer Expert (CE) by handling user inquiries across chats and emails. - Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes. - Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards. - Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users. - Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience. Requirements - Linguistic Talent: Native or C1 fluency in Italian - English Proficiency: Solid C1 level in English, as your training, internal tools, and extensive Knowledge Base are fully in English. - Digital Savviness: Advanced PC knowledge and comfort working across multiple software tools simultaneously. - Keyboard Speed: A typing speed of at least 25 words per minute with 85% accuracy or higher. - Resilience & Focus: Significantly advanced written communication skills and a high level of stress tolerance to navigate busy production queues and content moderation reviews. - Shift Flexibility: Comfort working rotational schedules. Our operation runs between 6:00 AM and 10:00 PM, including regular weekend shifts to keep the global community running smoothly. - Clean Slate: Ability to successfully pass a mandatory background check and client-specific onboarding procedures. Benefits - The Athens Experience: Enjoy a world-renowned Mediterranean lifestyle in Greece, combining historic city vibes with nearby coastal escapes. - Premium Health Coverage: Enjoy additional private health insurance specifically provided for our team members on this project. - Career Evolution: Dive into a rigorous minimum 2-week training and nesting period fully designed to sharpen your tech and moderation skills. - Future Flexibility: Establish your high performance during the initial 90 days on-site, opening up the possibility of transitioning into a hybrid or work-from-home setup. - Global Network: Work alongside an international, multicultural team of hundreds of customer care and digital safety specialists.