Operations Manager

About the company Our client is an industrial technology company. The role Raydar is recruiting for this role on behalf of our client. Build and lead a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, and it suits someone who enjoys creating structure where none exists. Substantial travel is part of the job. What you'll do - Lead the performance of active customer engagements, watching key metrics, service commitments, reliability, safety and quality. - Hire, onboard, train and manage a team of operators, including shift patterns, staffing plans and coaching. - Expand customer accounts from small starting deployments to considerably larger ones while holding operating standards steady. - Spend extended periods at customer locations to keep work running smoothly and build strong client relationships. - Help stand up a new local base of operations by arranging facilities, vendors, tooling and day-to-day working routines as an early team member. Requirements What we're looking for - 5 to 10 years of operations management experience, ideally in technology-driven or industrial settings. - Experience launching new offerings or establishing operations in a fast-moving company. - A record of managing, training and developing shift-based teams. - Comfort working hands-on alongside equipment, operators and customer staff. - Ability to thrive in ambiguity and build processes from the ground up. - Based in Austin, Texas. - Willingness to travel out of state for extended on-site stays at customer locations. Benefits Location and work model - Austin, Texas, United States - Hybrid: 2 to 3 days per week in the office - Substantial travel to customer sites required - Full-time