French Speaking Customer Service Agent - Work In Sofia, Bulgaria

French Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success. Job Overview We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub. Key Responsibilities - Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector. - Resolve customer inquiries via phone, email, and live chat with precision and empathy. - Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards. - Collaborate with international team members to troubleshoot complex issues and identify process improvements. - Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users. - Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction. - Contribute to a positive, collaborative environment at our on-site facility in Sofia. Requirements - Native or fluent French (spoken and written) is mandatory for this role. - Valid EU passport or a valid work permit for Bulgaria. - Previous experience in the Customer Support Services industry is highly preferred but not required. - Excellent communication and problem-solving skills, with a focus on client satisfaction. - Ability to thrive in an on-site office environment located in Sofia, Bulgaria. - Strong command of English for internal company communication. Benefits What We Offer - Competitive Monthly Salary - Fully Paid Training Program - Comprehensive Private Health Insurance - Fully Paid Relocation Package (flight, transfer, hotel accommodation) - Attractive Monthly Performance Bonus based on KPIs - Career development opportunities within the dynamic job market of Bulgaria - And Much More... Life in Bulgaria Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in Southeastern Europe. When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding. How to Apply If you are ready to take the next step in your career and join a leading firm, click the Apply Now button to submit your application. Our team at Mercier Consultancy Group looks forward to reviewing your credentials and potentially welcoming you to the team.