Customer Service Officer

About the company: Bianka Panova Academy is a premier institution dedicated to providing world-class training in rhythmic gymnastics. Located in Singapore, the academy is renowned for its commitment to excellence, nurturing young talents, and fostering a supportive environment for athletes to thrive. With a team of experienced coaches and state-of-the-art facilities, Bianka Panova Academy is a leader in the field, offering comprehensive programs that cater to various skill levels and aspirations. Job responsibilities: - Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. - Manage customer accounts and maintain accurate records of interactions and transactions. - Assist in the enrollment process for new students, ensuring all necessary documentation is completed. - Coordinate with coaches and administrative staff to ensure smooth communication and operations. - Handle complaints and provide appropriate solutions, escalating issues when necessary. - Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty. - Contribute to the development and implementation of customer service policies and procedures. Job requirements: - Proven experience in a customer service role, preferably in an educational or sports setting. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office Suite and customer service software. - Fluency in English; additional language skills are a plus. - A positive attitude and a passion for helping others. Job benefits: - Competitive salary package. - Opportunities for professional development and career advancement. - A supportive and dynamic work environment. - Employee discounts on academy programs and services. - Health and wellness benefits.