Gaming Live Chat Support / Moderator
Fuku · On site, George Town, MY
Posted Apr 24, 2026
Apply to this job with Jobrona
Create your account and upload your CV. If this job fits it, we prepare and send this application first, and show you exactly what was sent.
About the job
Gaming Live Chat Support / Moderator
Why is this role exciting?
- Join a growing tech company supporting a fast-paced, digital-first product with global users.
- Handle chat-based customer support only — no phone calls or meetings required.
- Get hands-on with product education, including creating PowerPoints to guide users on new features.
- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.
Responsibilities
- Respond to customer queries through live chat professionally.
- Provide end-to-end guidance and basic troubleshooting for users.
- Help users adopt new features by preparing simple, clear educational content (PowerPoint).
- Escalate unresolved or technical issues to the appropriate support.
- Stay updated on product changes to deliver accurate information.
Team & Reporting Structure
- Reports to: Customer Service Manager.
- Cross-functional collaboration with Product & Tech Support Teams.
Must Have
- Fluent in Mandarin (spoken & written); other dialect is a bonus.
- Strong written communication skills.
- At least a Bachelor degree.
Nice to Have
- 1+ year in customer service, tech support, or chat-based roles.
- Experience creating basic instructional material (e.g., PowerPoint slides).
Work Arrangement & Perks
- Chat-only role — no phone or in-person customer communication.
- Monthly shift allowance and meal allowance.
- 9-hour shifts, structured around customer needs.