German Customer Advisor - BLG5

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company. The position is on-site from our office in Sofia. German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction. - Provide customer support via inbound calls - Analyse and resolve customer inquiries - Provide information on administrative and technical topics (products, billing, etc.) - Perform updates in internal systems - Escalate issues or calls to other departments when necessary Requirements You are the one we’re looking for if you have: - German language level C1 is mandatory - Customer-oriented mindset and approach - Excellent organisational and communication skills - Good knowledge of MS Office - Willingness to work in shifts (9 a.m. – 10 p.m.) including weekends Benefits - Competitive Salary Package - Base Salary + Training + Tenure Bonuses offered - Billing Skills Bonus - Unlimited Sales Bonus - Possibility to work in hybrid model - Additional Benefits - Monthly meal vouchers - Private health insurance - Fully covered Multisport card - Structured onboarding and continuous learning - Long-term career development opportunities