German Customer Support Expert, Barcelona Spain - ES1

We are recruiting tech savvy experts to support the users of a world leader company in in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online. As a Technical Support Expert your responsibilities will be: - Interact with users via email, phone, and chat - Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions - Troubleshoot technical questions including software, hardware, and logistic questions - Escalate complex issues and provide context to the reason for the escalation Requirements To be successful in this role you need: - Native level of German and C1 level of English - Previous customer facing experience (B2B or B2C) - Prior experience in multi-channel customer support - Experience working within a metric and target focused work environment - Excellent listening and communication skills, written and verbal - Demonstrated ability to work through complex technical problems - Strong attention to detail Benefits What do we offer: - Full-time (39 hours/week) - Permanent Contract - Relocation package: Flight tickets and 600€ - Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona - Salary: 22.000 € gross/year - Continuous training and development program - Employment with the world's largest provider of contact center services - Excellent work environment, great colleagues, social arrangements and personal development - Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team