Technical Team Leader

Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers. What you'll do - Lead, mentor, and support a team of Technical Support professionals - Drive team performance through regular coaching and feedback - Deliver technical training and share best practices - Monitor service quality and identify opportunities for continuous improvement - Facilitate team meetings and encourage collaboration - Build strong relationships with customers and internal stakeholders Technical details - Location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary) - Working hours: 08:00 - 16:30 or 11:30 - 20:00 - Employment type: Full time, 40 hours/week Requirements What we're looking for - Proven experience in the BPO (Business Process Outsourcing) field and in team management - Strong English communication skills (written and spoken) - Experience with ticketing systems and Microsoft Office - Excellent coaching, organizational, and problem-solving skills - A proactive, customer-focused mindset with the ability to motivate others Why join us? - Take the next step in your leadership career - Work with a supportive, collaborative team - Make a real impact on service quality and team development - Grow in an international and dynamic environment Benefits - Competitive salary and cafeteria benefit package (SZEP Card) - Medical Coverage - Private health insurance package - MediCare - Paid training to equip you with everything you need - A stable, full-time role in our modern Budapest office - A fun, multicultural team that values your input - Ongoing growth and development in a dynamic BPO environment Ready to lead, inspire, and make a difference? We'd love to hear from you!