Telephone Operator Staff (Midplaza Building)

- Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression - Maintain a clean, organized, and fully equipped reception area - Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment - Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required - Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit - Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures - Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams - Handle lost and found items in accordance with established procedures and company policies - Report and assist to the supervisor in resolving technical issues with relevant teams - Coordinate with Security regarding visitor access and potential security concerns Requirements - Minimum Diploma (D3) education, preferably in a related field - Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage - Well-groomed with professional appearance - Excellent communication and interpersonal skills, with a professional and service-oriented attitude - Proficient in English, both spoken and written - Strong teamwork and collaboration skills - Proficient in Microsoft Office and general computer applications - Relevant certifications or professional training are an advantage