Dispatcher (with Towbook experience)

Global Pacific Support is working with one of its partners to hire an experienced Towing Dispatcher. If you have hands-on experience dispatching for U.S.-based towing companies, are proficient with Towbook, and have experience coordinating with law enforcement for towing operations, we'd like to hear from you. Responsibilities - Dispatch towing and roadside assistance calls using Towbook. - Coordinate with drivers to ensure timely service. - Communicate professionally with customers, insurance companies, and law enforcement. - Monitor job status and provide real-time updates. - Coordinate with law enforcement for accident scenes and police-initiated towing. - Prioritize calls and manage multiple dispatch requests efficiently. Requirements equirements - Proven experience as a dispatcher for a U.S.-based towing company. - Strong working knowledge of Towbook. - Experience handling police towing, accident calls, and law enforcement coordination. - Familiarity with coordinating with police units on standby when required for towing operations. - Excellent English communication skills (spoken and written). - Strong multitasking and problem-solving abilities. - Reliable internet connection and a quiet work environment (for remote positions). Preferred Qualifications - Experience with roadside assistance and accident management. - Ability to work rotating shifts, nights, weekends, and holidays. - Knowledge of U.S. geography and dispatch procedures. Benefits How to Apply Please send the following to kenneth.joseph@globalpacificsupport.com: - Your updated resume. - A 2–3 minute introduction video detailing: - Your experience dispatching for U.S.-based towing companies. - Your experience using Towbook. - Your experience coordinating police towing and law enforcement-related dispatches.