Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers. We are currently seeking a Croatian-Speaking Tech Support Representative to join a leading global technology account based in Sofia, Bulgaria. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company. Responsibilities - Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat. - Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries. - Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience. - Escalate complex technical cases to specialised teams when required. - Accurately document customer interactions using CRM and ticketing systems. - Stay up to date with product knowledge, software updates, and internal procedures. - Meet individual and team performance targets while maintaining high customer satisfaction. Requirements - Native or fluent Croatian language skills. - Good command of English (written and spoken). - Excellent communication and customer service skills. - Strong troubleshooting and analytical abilities. - Interest in technology and willingness to learn new systems and products. - Previous experience in technical support, IT, or customer service is an advantage but not required. - Comfortable working with multiple computer applications simultaneously. - EU citizenship or legal authorisation to work in the EU. Benefits • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!