Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests. Key Responsibilities - Answer inbound calls and assist clients with application-related issues - Troubleshoot account and application issues to identify root causes - Diagnose problems and run tests within the application to verify functionality - Submit support tickets for parts delivery requests and other necessary actions - Document client interactions and issue resolutions accurately - Escalate complex or unresolved issues to the appropriate internal teams - Follow up with clients to ensure timely resolution of their concerns What We're Looking For - Proficient in spoken and written English - Strong technical aptitude with the ability to troubleshoot software/application issues - Highly attentive to detail with strong problem-solving skills - Prior experience in a customer support, help desk, or technical support role preferred - Excellent communication and interpersonal skills - Ability to multitask and manage time effectively in a fast-paced environment Preferred Skills - Familiarity with ticketing systems (HubSpot, Intercom, etc) - Experience in healthcare technology, SaaS, or related industries is a plus If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you. Apply using this link or send resumes to neha@circadia.health