Assistant Manager Customer Service

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences - Develop and implement strategies to improve customer satisfaction and loyalty - Handle escalated customer issues and complaints with empathy and professionalism - Collaborate with other departments to resolve complex customer inquiries - Analyze customer service data and prepare reports for upper management - Contribute to the development and implementation of customer service policies and procedures - Ensure adherence to quality assurance standards and company guidelines - Identify and recommend process improvements to enhance efficiency and customer experience - Participate in hiring, training, and onboarding of new customer service team members - 5-8 years of customer service experience, with 1-2 years in a supervisory role - Bachelor's degree - Exceptional communication skills, both verbal and written - Strong leadership abilities with a supportive and decisive approach - Excellent problem-solving and conflict resolution skills - Ability to analyze data and generate actionable insights - Strong time management and organizational skills - Customer-focused mindset with a commitment to delivering high-quality service - Adaptability to changing priorities and ability to work in a fast-paced environment - Fluency in English and Hindi The Customer Service Executive supports the Sales team with customer service