Cluster Sales Manager

Key Responsibilities Corporate Sales & Business Development - Develop and execute corporate sales strategies for the assigned hotels. - Identify, target, and acquire new corporate accounts and business opportunities. - Maintain and strengthen relationships with existing corporate clients. - Conduct regular sales calls, client visits, presentations, and business reviews. - Generate new room nights and revenue through corporate accounts, negotiated rates, and long-term agreements. - Prepare and negotiate corporate contracts in line with hotel commercial strategies and approved guidelines. - Monitor competitor activities, market trends, and corporate demand to identify business opportunities. - Develop and maintain a strong corporate client database. Account Management - Manage key corporate accounts and ensure regular engagement with decision-makers and travel coordinators. - Conduct account reviews and identify opportunities to increase production and revenue. - Ensure agreed corporate rates, benefits, and conditions are communicated and implemented correctly. - Resolve client concerns promptly and coordinate with relevant hotel departments when required. - Maintain strong relationships with local companies, multinational organizations, government entities, and other potential corporate partners. Revenue & Performance - Achieve agreed monthly and annual sales targets for the assigned cluster. - Monitor production from corporate accounts, including room nights, ADR, revenue, and overall contribution. - Work closely with the Revenue Management team to optimize corporate rates and business opportunities. - Identify opportunities to increase share of wallet from existing accounts. - Support the preparation of sales forecasts, budgets, and business plans. Sales Activities - Maintain a structured weekly sales call plan and ensure regular market coverage. - Participate in exhibitions, networking events, trade shows, corporate functions, and sales missions. - Organize client entertainment, hotel inspections, presentations, and familiarization visits where appropriate. - Promote the facilities, services, and unique selling points of both hotels. - Coordinate cross-selling opportunities between Novotel and ibis. Internal Coordination - Work closely with the Cluster Director of Sales, Revenue, Reservations, Front Office, and Operations teams. - Communicate corporate client requirements and ensure smooth delivery of agreed services. - Share market intelligence, competitor information, and business opportunities with the sales leadership team. - Support other sales team members and contribute to overall cluster sales objectives. Reporting & Administration - Maintain accurate records of corporate accounts, sales activities, contracts, and production. - Prepare regular sales activity reports and account performance updates. - Track leads, prospects, conversions, and lost business. - Ensure all sales activities and client information are updated in the relevant CRM/sales systems. - Follow hotel and company policies regarding credit, contracting, pricing, and client engagement. Key Performance Indicators (KPIs) - Corporate room nights generated - Corporate room revenue - ADR and RevPAR contribution - New corporate accounts acquired - Production from existing key accounts - Contract renewal and retention rate - Sales call and client visit activity - Conversion of leads and business opportunities - Corporate account penetration and market share - Achievement of monthly and annual sales targets - Achieve sales goals by managing the sales team. - A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and sales productivity. - Commercially astute, multi-tasker who is motivated by challenge. - Driven and ambitious to increase productivity and sales volume with appropriate techniques. - Clear thinker with excellent communication abilities and attention to detail - Strong negotiation skills. - Ability to enhance the hotels community image. - It’s all about the experience and the sale, so say Yes I Can!