Sales & Marketing Supervisor

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces - Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly. - Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements. - Prepare and share quotations, proposals, contracts, and event-related documentation with clients. - Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services. - Follow up regularly with prospective clients to convert enquiries into confirmed bookings. - Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue. - Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution. - Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented. - Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines. - Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts. - Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation. - Handle guest/client concerns professionally and ensure timely resolution. - Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals. - Support the Banquet Sales Manager in achieving monthly revenue and business targets. - Monitor competitor activities, market trends, and local events to identify potential business opportunities. - Maintain professional standards of guest service, grooming, communication, and hotel brand representation. - Ensure compliance with hotel policies, SOPs, and applicable operational procedures - Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field. - Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality, preferably in a reputed hotel. - Experience in handling corporate events, weddings, conferences, and social functions will be an advantage. - trong communication and interpersonal skills - Good sales and negotiation skills - Customer-focused approach - Strong follow-up and relationship-management skills - Good knowledge of banquet operations and event planning - Ability to handle multiple enquiries and events simultaneously - Good coordination and organizational skills - Proficiency in MS Office and hotel systems - Ability to work under pressure and meet revenue targets - Professional grooming and presentation