Security Supervisor (Access control Systems)

About the Role The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems. The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard. You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible. This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved. Key Responsibilities - Supervise and support a team of field-based Access Control and Security Engineers - Provide day-to-day technical guidance and assistance to engineers - Review engineer reports, service reports and fault findings - Assist engineers with complex fault-finding and technical issues - Review remedial and reactive works to ensure the correct solution has been identified - Monitor the quality and progress of works being completed by engineers - Ensure engineers are working efficiently and achieving high first-time fix rates - Carry out technical checks and quality inspections where required - Review photographs, job reports and technical information to ensure works have been completed correctly - Identify additional remedial requirements and escalate where further works are required - Support engineers with difficult or recurring faults - Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works - Help coordinate engineer workloads and support with job allocation where required - Ensure engineers have the correct materials, equipment and technical information to complete their jobs - Work closely with suppliers to assist with identifying suitable equipment and replacement components - Attend sites with engineers where additional technical support or investigation is required - Assist with technical surveys and site inspections - Monitor engineer performance, workmanship and compliance - Provide technical feedback and coaching to engineers to support continuous improvement - Help identify training and development requirements within the engineering team - Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards - Support the Contracts Team with technical queries, variations and additional works - Maintain accurate records of technical issues, remedial works and engineer performance - Ensure all company procedures, health & safety requirements and client standards are followed - Systems & Equipment The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including: - Door entry and intercom systems - Standalone and networked access control systems - Magnetic locks and electric strikes - Keypads, proximity readers and fob systems - Exit buttons and door release mechanisms - CCTV systems and access control interfaces - Intruder alarm systems - Automatic doors and associated access control equipment - Networked security systems and associated infrastructure - Fault finding, testing and commissioning of access control equipment - Experience with systems from multiple manufacturers would be highly advantageous. Requirements - Proven experience within the Access Control / Security Systems industry - Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar - Strong practical and technical understanding of access control and security systems - Experience diagnosing and resolving complex system faults - Ability to read and understand engineer reports, photographs and technical information - Experience supporting or supervising field-based engineers - Strong understanding of installation, servicing, maintenance and remedial works - Excellent problem-solving and fault-finding skills - Strong communication and leadership skills - Ability to manage multiple engineers, jobs and priorities - Strong attention to detail and commitment to quality - Ability to work effectively with engineers, Contract Managers, Operations and clients - Full UK driving licence Desirable - City & Guilds, NVQ or equivalent Security Systems qualification - Experience working within social housing or local authority contracts - Experience working on housing association maintenance contracts - Experience supervising engineers across multiple sites - Knowledge of relevant British Standards and industry regulations - Experience using CAFM or contract management systems - Experience carrying out quality inspections and technical audits - Experience with variations, additional works and remedial requirements - Manufacturer-specific access control training or qualifications Key Skills - Access Control Expertise - Technical Fault Finding - Team Leadership - Engineer Supervision - Problem Solving - Quality Control - Customer Service - Communication - Organisation - Time Management - Technical Support - Health & Safety Awareness - Stakeholder Management - First-Time Fix Focus - Performance Management