Croatian Speaking Agent for Hospitality Industry -Relocation to Greece

Patrique Mercier Recruitment By Nellie is excited to offer a fantastic opportunity for a Croatian Speaking Agent to join the hospitality industry in Greece, with full relocation support. This role involves providing outstanding service to Croatian-speaking clients in the hospitality sector, helping to create excellent guest experiences. Responsibilities - Deliver high-quality customer support to Croatian-speaking guests and clients via multiple communication channels. - Assist with booking and reservation inquiries, including cancellations and amendments. - Handle customer complaints and resolve issues promptly to ensure customer satisfaction. - Maintain up-to-date knowledge of hospitality services and offerings to provide accurate information. - Accurately document customer interactions and update internal systems in a timely manner. - Work collaboratively with team members and other departments to deliver seamless customer experiences. - Participate in ongoing training to enhance skills and service quality. Requirements - Fluent in Croatian and English, with excellent verbal and written communication skills. - Prior experience in customer service or hospitality is preferred. - Strong interpersonal and problem-solving skills. - Ability to work under pressure and handle multiple tasks effectively. - Good computer literacy and familiarity with CRM or booking systems. - Highly organized and detail-oriented with a customer-centric mindset. - Willingness to relocate and adapt to life in Greece. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - And more...