Czech Speaking Customer Service for IT Company in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative for a dynamic IT Company located in Greece. This position is ideal for individuals who are tech-savvy and eager to provide outstanding support to Czech-speaking clients in the fast-paced IT industry. Responsibilities - Deliver exceptional customer service to Czech-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with technical inquiries, product information, and troubleshooting technical issues. - Guide clients through software installations, updates, and general usage of IT products. - Handle customer feedback and complaints in a professional manner to ensure a positive experience. - Collaborate with technical teams to resolve complex issues and enhance service delivery. - Maintain up-to-date knowledge of company products and services to provide accurate assistance. - Document all customer interactions and resolve cases efficiently to support operational improvements. Requirements - Fluency in Czech and English, both written and spoken. - Experience in customer service, preferably in the IT sector or a technology-related field. - Strong communication skills and the ability to explain technical concepts to non-technical users. - Excellent problem-solving skills and a proactive approach to customer service. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with strong organizational and multitasking abilities. - A genuine interest in technology and a willingness to learn about the company's products and services. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks