Dutch Speaking Customer Service for Healthcare industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Dutch Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals who possess a passion for helping others and are interested in making a significant impact within a vital sector while being part of a dedicated team. Responsibilities - Provide outstanding customer service to Dutch-speaking clients in the healthcare sector through phone, email, and chat communications. - Assist clients with inquiries related to healthcare products, services, and account management. - Guide customers through the process of obtaining necessary information, including appointment scheduling and product details. - Resolve customer complaints and issues with empathy and professionalism. - Work closely with healthcare professionals to ensure accurate and timely responses to customer inquiries. - Maintain a comprehensive understanding of healthcare regulations and services to provide precise information. - Document customer interactions accurately and maintain detailed records for compliance purposes. Requirements - Fluency in Dutch and English, both written and spoken. - Experience in customer service, preferably within the healthcare industry. - Strong communication and interpersonal skills. - Ability to handle sensitive information and maintain confidentiality. - Proficiency in customer service software and Microsoft Office Suite. - Detail-oriented with strong organizational skills. - Compassionate and understanding attitude towards customer needs in a healthcare context. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks