Dutch Speaking Customer Service for Insurance industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce a great opportunity for a Dutch Speaking Customer Service Representative in the Insurance Industry. This role is perfect for individuals who thrive in a fast-paced environment and are committed to providing exceptional support to clients navigating their insurance needs. Responsibilities - Deliver high-quality customer service to Dutch-speaking clients through phone, email, and chat regarding their insurance policies and inquiries. - Assist customers in understanding their insurance options and benefits, guiding them through claims processes when necessary. - Handle customer complaints and queries promptly, ensuring resolutions that meet client needs. - Maintain a comprehensive understanding of the company’s insurance products and industry regulations to provide accurate information. - Document all customer interactions clearly and keep accurate records for quality assurance. - Collaborate with internal teams to resolve complex customer issues efficiently. - Stay current on industry trends and changes to better assist clients and offer relevant advice. Requirements - Fluency in Dutch and English, both written and spoken. - Previous experience in customer service, preferably within the insurance sector. - Excellent communication and interpersonal skills. - Strong problem-solving skills and the ability to work in a fast-paced environment. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with effective organizational skills. - A strong desire to help others and provide outstanding customer care. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks