Finnish Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Finnish Speaking Customer Loyalty Advisor. This position is ideal for individuals who are enthusiastic about customer service and dedicated to creating a loyal customer base through exceptional support. Responsibilities - Provide superior support to Finnish-speaking customers, focusing on fostering strong and lasting customer relationships. - Address customer inquiries concerning accounts, products, and loyalty programs with professionalism and care. - Proactively engage with customers to offer updates, resolve issues, and gather invaluable feedback for service improvement. - Promote loyalty programs, clearly communicating benefits to encourage sustained engagement with the brand. - Collaborate closely with cross-functional teams to ensure excellent service delivery and effective resolution of customer concerns. - Gather and analyze customer feedback and loyalty metrics to recommend enhancements in overall customer experience. - Maintain comprehensive records of customer interactions and insights in the CRM system for ongoing improvement efforts. Requirements - Fluency in Finnish and English, both spoken and written. - Experience in customer service or customer loyalty positions, particularly within retail or service industries. - Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction. - Familiarity with CRM software and proficiency in Microsoft Office applications. - Strong analytical abilities and a proactive mindset towards customer engagement and issue resolution. - Ability to work well in a team environment and adapt to diverse customer needs. - Flexibility to work various hours, including evenings and weekends as needed. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...