Finnish Speaking Fashion Customer Support Agent

Patrique Mercier Recruitment FR is looking for a Finnish Speaking Fashion Customer Support Agent to join a dynamic fashion brand team. If you have a passion for fashion and a keen interest in customer service, this is a fantastic opportunity to create memorable shopping experiences for Finnish-speaking customers. Responsibilities - Assist Finnish-speaking customers with inquiries related to fashion products, orders, and returns through various channels including phone, email, and chat. - Provide personalized styling advice and product recommendations to enhance customer satisfaction. - Efficiently resolve customer issues and complaints, ensuring a smooth shopping experience. - Keep accurate records of customer interactions to facilitate follow-up and service enhancement. - Collaborate with internal teams to remain updated on product launches, trends, and promotions. - Collect and analyze customer feedback to contribute to service improvement initiatives. - Stay informed about the latest fashion trends and brand offerings to assist customers effectively. Requirements - Fluency in Finnish and English, both written and spoken. - Experience in customer service, preferably within the fashion industry. - Strong communication skills and a genuine passion for fashion. - Excellent problem-solving abilities and the ability to work well under pressure. - A keen understanding of fashion trends and the marketplace. - Proficiency in CRM systems and standard office software. - A positive attitude and a commitment to delivering outstanding customer experiences. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...