Finnish Speaking Online Platform Support Agent

Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team! Responsibilities - Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform. - Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities. - Guide users in effectively navigating the platform and utilizing its features to enhance their experience. - Document all user interactions and resolutions in our CRM system to maintain service quality. - Work collaboratively with other teams to identify common problems and recommend improvements for user experience. - Keep abreast of platform updates and feature changes to provide accurate and relevant support. - Follow up with users to ensure their concerns have been addressed and satisfaction achieved. Requirements - Fluent in Finnish and English, both spoken and written. - Experience in customer service or technical support, especially in online environments. - Strong understanding of online platforms and their associated functions. - Excellent problem-solving skills with a proactive approach to customer inquiries. - Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction. - Familiarity with CRM systems and customer support tools is a plus. - Ability to work independently and manage time effectively in a busy environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...