German Speaking Customer Service for Automotive industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Automotive industry. This position offers a chance to work with a leading automotive company, providing top-notch service and support to German-speaking customers. Responsibilities - Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with inquiries regarding automotive products, services, and technical support. - Provide information on vehicle specifications, warranty details, and available financing options. - Handle customer complaints and issues with professionalism and a focus on resolution. - Collaborate with internal teams to escalate and resolve technical issues effectively. - Maintain comprehensive knowledge of the company’s automotive offerings and industry trends. - Document all customer interactions accurately and contribute to service improvement initiatives. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably in the automotive or related industry. - Strong communication and interpersonal skills. - Ability to troubleshoot and resolve issues effectively. - Familiarity with automotive products and customer service software. - Detail-oriented with strong organizational skills. - A team player with a proactive approach to customer service. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks