German Speaking Customer Service for Energy (Oil & Gas) industry -Remote Greece

Patrique Mercier Recruitment FR is proud to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Energy (Oil & Gas) industry. Join a dynamic team focused on providing exceptional support to German-speaking clients. This position is perfect for individuals who are eager to contribute to the energy sector while delivering top-tier customer service. Responsibilities - Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with inquiries related to oil and gas products, services, and account management. - Handle customer complaints effectively and efficiently to ensure satisfaction. - Collaborate with internal teams to address complex customer issues and provide timely solutions. - Maintain up-to-date knowledge of products, services, and industry regulations. - Document all customer interactions accurately and maintain comprehensive records for reporting purposes. - Support the sales team by providing insights from customer feedback to enhance service offerings. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, preferably within the energy, oil, or gas sectors. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Proficiency in customer service software and Microsoft Office Suite. - Detail-oriented with the capacity to handle multiple tasks simultaneously. - A proactive attitude, with a focus on customer satisfaction and service excellence. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks