German Speaking Customer Service for Hospitality & Tourism -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative within the Hospitality & Tourism industry. This role is tailored for dynamic individuals who are excited about helping clients create unforgettable travel experiences while providing exceptional customer support. Responsibilities - Provide high-quality customer service to German-speaking clients across various platforms including phone, email, and chat. - Assist customers with booking inquiries, travel arrangements, and general information related to hospitality services. - Handle client complaints and feedback professionally, ensuring timely resolutions and fostering customer loyalty. - Work collaboratively with internal teams to address customer needs and enhance their travel experience. - Stay informed about the latest promotions, packages, and services offered by the company. - Document all customer interactions accurately to support service quality and compliance. - Promote company values and represent the brand positively to all customers. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, particularly in the hospitality or tourism sector, is highly desirable. - Strong interpersonal and communication skills. - Ability to handle difficult situations calmly and professionally. - Proficiency in customer service software and Microsoft Office Suite. - A detail-oriented mindset with the ability to multitask in a fast-paced environment. - A passion for travel and helping customers create memorable experiences. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks