Norwegian Speaking Helpdesk Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently. Responsibilities - Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels. - Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications. - Accurately document all customer inquiries and resolutions in the helpdesk ticketing system. - Guide clients on product usage, features, and best practices for optimal performance. - Collaborate with other support team members to escalate complex issues when needed. - Monitor ticket progress and ensure timely follow-up for issue resolution. - Keep up-to-date with product changes and emerging technologies to enhance support quality. Requirements - Fluency in Norwegian and English, both written and spoken, is required. - Previous experience in technical support or customer service roles is preferred. - Strong analytical and troubleshooting skills to resolve client issues effectively. - Exceptional communication skills and a customer-centric mindset. - Proficient in using helpdesk software and ticketing systems. - Ability to multitask and manage multiple inquiries in a fast-paced environment. - A proactive approach to learning and upgrading technical knowledge. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...