Technical Support Engineer (IT Infrastructure) - Bangalore (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. About the Role As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support. What you'll do - Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience - Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting - Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive - Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM - Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency - Build hands-on experience with device management platforms and IT infrastructure tooling - Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects What you bring - A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems) - 2–4 years of experience in IT support, service desk, or technical customer support - Solid working knowledge of Office 365 and standard workplace collaboration tools - Comfort communicating clearly and patiently with non-technical users - Curiosity and a genuine eagerness to learn new technologies and workflows - Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) - Experience administering Atlassian tools (Jira, Confluence, JSM) - Experience supporting employees across multiple time zones or global offices (nice to have) We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! What We Offer - Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family - Work from (M)Anywhere: Work from another location for up to 6 weeks per year, depending on your role - Hybrid work model: Office-first with flexibility to balance work and life - Life Cover: Insurance cover for employees - Medical Cover: Hospitalisation and treatment cover for employees and eligible family members - Accident Cover: Personal accident insurance for employee - OPD Wallet: a fixed annual allowance for outpatient care — consultations, medicines, and more — for employee and eligible family members - Wellness Allowance: a monthly wellness allowance credited to your Plum wallet, to spend on gym, yoga, fitness equipment, or any eligible wellness activity of your choice - Meal Vouchers: Optional tax-exempt meal benefit under the Income Tax Act - Wellbeing support: Access to confidential 1:1 counselling, stress management courses, and mental health resources - Learning & Development: Language learning opportunities, training courses, and expert-led sessions to grow your skills - Mentoring Program: Connect with experienced Flix colleagues to accelerate your career To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!