Danish-speaking Customer Service Agent in Malta - Online Bank

Customer Service Agent in Finance – Danish Market (Relocate to Malta) Ready to swap grey skies for 300 days of sunshine? Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer. If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity. Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You’ll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company. What You'll Be Doing - Guide customers through onboarding, documentation, and product information - Provide accurate and helpful support regarding products, services, and payment options - Identify and follow up on potential sales opportunities - Communicate with customers via email, SMS, and phone - Ensure compliance with internal guidelines, industry standards, and legal requirements - Work closely with Payments and Collections teams to ensure clear, efficient processes - Contribute to maintaining a friendly, positive team culture - Assist with various customer service–related tasks as needed Additional Responsibilities - Help prepare sales reports and documentation - Support training and onboarding of new colleagues - Assist in documenting workflows and team processes - Suggest improvements to tools, systems, and routines - Handle ad hoc tasks requested by the Head of New Markets Requirements - Fluency in Danish and strong English skills - Experience with sales & customer service - Understanding of customer onboarding and verification processes - Strong communication skills with a results-oriented mindset - High attention to detail and ability to take initiative - Service-minded, reliable, and a team player - Comfortable working independently when needed - Competence in Microsoft Office, especially Excel Benefits You’ll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career. Perks include: - Competitive salary + performance bonuses and benefits - Clear development and progression opportunities - Great coffee, cocoa, and Friday beers - Relocation bonus to get your life in Malta started - Regular team celebrations and social events