German-Speaking Collections Officer in Malta

Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department. This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management. Key Responsibilities - Provide accurate information to customers regarding the bank’s products, services, and payments - Actively solicit new sales following the company’s strategy and guidelines - Respond to customer queries via telephone, live chat, email, and SMS - Support onboarding processes, including document verification - Work closely with other departments, particularly payments and collections, to ensure smooth operations - Maintain a positive and collaborative work environment - Promote excellent customer experiences in all interactions - Clarify and complete other assigned tasks as required Additional Responsibilities - Assist in creating sales reports - Support training and mentoring of new team members - Help document operational procedures - Suggest improvements to systems, processes, and workflows - Complete ad hoc tasks assigned by the Head of New Markets Requirements - Fluent German and English (written and spoken) - Experience in customer service and sales of financial products - Experience with client onboarding and document verification - Strong communication skills with a results-oriented mindset - Detail-oriented, proactive, and high personal work standards - Team player with strong customer service focus - Able to work independently and manage multiple tasks - Proficient in Microsoft Office, especially Excel Benefits - Opportunity to build a career within an international banking environment - Exposure to sales, collections, and operational processes - Multinational and collaborative workplace culture - Career development and growth opportunities - Modern office environment in Malta - Chance to explore Malta’s lifestyle and vibrant expat community If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.