Virtual Administrative Support Specialist

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly. - Full-time, 40 Hours/Week - Fully remote, work from home - Salary: ZAR 17,000-20,000/month, commensurate with skills and experience - Availability to work during EST business hours. Key Responsibilities Customer Service & Technical Support - Respond promptly to customer inquiries via email, chat, and/or phone - Troubleshoot basic technical issues and provide clear, step-by-step solutions - Escalate complex concerns to the appropriate team when necessary - Maintain a high level of professionalism and customer satisfaction Calendar Management - Manage and maintain calendars, ensuring accuracy and efficiency - Schedule, reschedule, and coordinate meetings across different time zones - Send reminders and ensure all stakeholders are informed and prepared Appointment Setting - Coordinate and confirm appointments with clients and internal teams - Follow up on leads and inquiries to secure bookings - Maintain organized records of scheduled and completed appointments Administrative Support - Perform general administrative tasks as needed - Maintain accurate documentation and reports - Support process improvements and workflow organization Requirements - Minimum of 3+ years experience in virtual assistance, administrative support, or a related role - Proven experience in customer service and/or technical support - Excellent written and verbal communication skills - Strong organizational and time management abilities - Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems - Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook) - Ability to multitask and work independently in a fast-paced environment - Reliable internet connection and a quiet work environment Preferred Qualifications - Experience working with US-based clients - Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk) - Tech-savvy with the ability to quickly learn new tools and platforms What We’re Looking For - A proactive and solution-oriented mindset - Strong attention to detail and accountability - Ability to communicate clearly and consistently with clients and team members - A commitment to delivering high-quality support and adding value