Bilingual Czech/English Travel Advisor | Athens Greece - GRE5

At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad? Your Role as a Customer Advisor: - Respond and record consumer inquiries/questions raised through free phone lines for customers; - Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; - Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; - Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; - Troubleshoot through the use of open questions, support documents, and system training; - Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Advisor: - High School Diploma or Higher - Native or Fluent Czech ; - Good level of English, C1; - Writing speed: 20 words per minute - Active Listening - Good Problem Solving Skills - Strong troubleshooting skills Benefits What to Expect: - 14 attractive salaries + performance bonus + benefits; - Remote possibility within Greece - Accommodation in a great hotel for the first two weeks, - Relocation support fee - signing bonus - Private health & life insurance; - 25 days annual leave per year - Intensive tourism skills and software training - Diverse and community minded organization - Career-growth and lots of learning opportunities - Working hours: Monday-Friday 40h per week = is 8 hours per day / 5 days a week;