Customer Success Manager

About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team. Job Summary We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships. You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads. Key Responsibilities - Act as the primary point of contact for 30–40 B2B clients - Build strong, long-term client relationships based on trust, transparency, and performance - Lead regular client check-ins to review results, gather feedback, and align on strategy - Develop a deep understanding of each client’s business model, ICP, and lead generation goals - Design and execute outbound cold email campaigns aligned with client objectives - Write compelling, high-converting cold email copy - Segment target audiences to maximize campaign relevance and performance - Monitor deliverability, inboxing, and campaign health - Apply best practices to minimize bounce rates and avoid spam filters - Analyze campaign performance and identify optimization opportunities - Continuously improve campaigns through A/B testing and iteration - Refresh messaging to prevent audience fatigue - Proactively identify and resolve issues before escalation - Drive client satisfaction, retention, and referrals - Represent the company with professionalism and commercial awareness Requirements - Proven experience in lead generation - Proven experience in outbound sales - Hands-on experience with cold email, LinkedIn outreach, or cold calling - Strong understanding of B2B sales funnels and lead generation strategies - Experience managing multiple clients or accounts simultaneously - Excellent communication and client management skills - Strong analytical thinking and problem-solving abilities - Comfortable working in a fast-paced startup environment - Technical Tools Experience (Preferred): Airtable, Smartlead, Instantly, Apollo, Clay Nice to Have - Experience working in a B2B lead generation agency - Background in managing high-volume client portfolios - Advanced knowledge of email deliverability and outbound infrastructure Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals