IT Support - Enterprise Monitoring (6-Month Contract, Immediate Joiner)

Location: Abu Dhabi Contract Duration: 6 months (renewable/extendable based on project need) Availability: Immediate joiners only Job Purpose Support the installation, configuration and monitoring of all IT applications, systems and databases within a federal/government banking environment. Mandatory Requirements - Fluent Arabic speaker (spoken and written) - Available to join immediately (max 1 week) - Prior hands-on experience working with a federal or government entity/client in the UAE (banks, government departments, LFIs, or similar regulated bodies) - Bachelor's degree in Computer Science, IT, or Computer Engineering - 0–2 years' experience in a similar Data Centre/IT Support role Core Responsibilities - Perform daily system monitoring — verify hardware, server resources, systems and key process integrity; review uptime; confirm completion of scheduled jobs (backups, DR replication) - Perform daily backup operations — ensure file systems and data are backed up correctly, recovery media created, media recycled - Provide Level-1 support across teams and entities — investigate and troubleshoot issues - Monitor performance and capacity of IT systems, applications, and datacenter components - Conduct core banking end-of-day activities and execute relevant reports - Respond to IT, datacenter, and DB alerts and hardware malfunctions - Track, document, and compile incident reports Technical Competencies - Server systems: Rack Mountable / Blade Servers / Converged Systems - Storage: SAN / NAS / backup & archive - OS: Windows, Linux, AIX - Security equipment: biometric access, CCTV compliance - Virtualization: VMware, Hyper-V, OpenShift - Understanding of on-prem and cloud infrastructure architecture Other Requirements - Good written and verbal communication in English - Ability to work flexible hours