ERP Training & Support Officer

ERP Training & Support Officer to support the effective use of our Enterprise Resource Planning (ERP) system, Microsoft Dynamics 365 Business Central. The successful candidate should have a good understanding of business processes, strong system aptitude, and the ability to train and support users in a practical and easy to understand manner. Key Responsibilities - Develop a strong working knowledge of Microsoft Dynamics 365 Business Central. - Train and support employees across different departments. - Prepare simple user guides and training materials. - Troubleshoot user and system related issues and identify corrective actions. - Understand business processes and ensure users are applying the system correctly. - Assist with system testing and process validation. - Identify recurring issues and recommend improvements to training or system use. Qualifications & Skills - Diploma or Degree in Business, Management, Information Systems, Computer Science, or a related field. - Good understanding of general business processes. - Strong communication, training, and troubleshooting skills. - Strong computer literacy and the ability to learn new systems quickly.