Danish Speaking Customer Service for Food Delivery Platform -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Danish Speaking Customer Service Representative for a leading Food Delivery Platform, offering a remote position based in Greece. This role is perfect for individuals who are passionate about food and delivering exceptional customer service to Danish-speaking users. Responsibilities - Provide outstanding customer support to Danish-speaking customers via phone, email, and chat regarding their food delivery inquiries and issues. - Assist customers with order placements, modifications, cancellations, and resolving any delivery-related concerns. - Handle customer complaints professionally and work towards ensuring customer satisfaction. - Collaborate with partners and delivery teams to address any issues and enhance the overall user experience. - Stay updated on the latest promotions, features, and services of the food delivery platform to provide accurate information. - Document all customer interactions accurately and contribute to service improvement initiatives. - Foster positive relationships with customers to encourage loyalty and repeat business. Requirements - Fluency in Danish and English, both written and spoken. - Experience in customer service, preferably in the food or tech sector. - Strong communication and interpersonal skills. - Ability to handle sensitive information and manage customer expectations effectively. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills. - A passion for food and a proactive approach to customer service. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks