Danish Speaking Customer Support for Banking -Remote in Greece

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for the Banking sector. This position is an excellent fit for individuals who are committed to providing outstanding service in the financial industry and have a passion for helping clients navigate their banking needs. Responsibilities - Offer high-quality customer support to Danish-speaking clients regarding banking products and services through phone, email, and chat. - Assist customers with account inquiries, transaction issues, and product-related questions. - Effectively handle customer complaints and concerns to ensure satisfactory resolutions. - Maintain accurate records of customer interactions and manage follow-ups appropriately. - Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues. - Educate clients on banking procedures, policies, and new services. - Collect and analyze customer feedback to contribute to service improvement efforts. Requirements - Fluency in Danish and English, both written and spoken. - Previous experience in customer service, preferably in the banking or financial services sector. - Strong interpersonal skills and the ability to handle challenging situations with professionalism. - Detail-oriented with strong organizational abilities. - Proficient in using CRM systems and Microsoft Office applications. - Proactive approach to problem-solving with an emphasis on customer satisfaction. - Willingness to work flexible hours, including evenings and weekends when necessary. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks