Danish Speaking Streaming Platform Support Representative -Remote in Greece

Patrique Mercier Recruitment FR is seeking a Danish Speaking Streaming Platform Support Representative to join our enthusiastic support team. In this pivotal role, you will assist Danish-speaking users with their inquiries and contribute to a delightful streaming experience on our platform. If you are passionate about technology and customer service, we would love to welcome you to our team! Responsibilities - Provide top-notch customer support to Danish-speaking users through email, live chat, and phone, answering their questions regarding the streaming service. - Troubleshoot and resolve a range of technical issues related to account set-up, streaming quality, and content availability. - Guide users through platform features and ensure they are informed of best practices to optimize their streaming experience. - Accurately document customer interactions and resolutions in the CRM system. - Partner with other departments to share user feedback and suggest enhancements to the service. - Keep updated on the latest platform developments and streaming industry trends to provide informed support. - Proactively follow up with users to ensure their concerns are fully resolved and satisfaction is achieved. Requirements - Fluency in Danish and English, both spoken and written. - Experience in customer support or technical assistance, preferably in the streaming or entertainment sector. - Familiarity with streaming technology and user experience principles. - Strong analytical skills coupled with an effective problem-solving approach. - Excellent communication skills focused on delivering high customer satisfaction. - Knowledge of CRM systems or support ticketing tools is an advantage. - A proactive and independent work ethic in a dynamic and fast-paced environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...