Dutch Speaking Customer Service for Media & Entertainment -Remote in Greece

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Media & Entertainment industry. This role offers a chance to engage with clients passionate about media content, ensuring they receive outstanding support and assistance tailored to their needs. Responsibilities - Provide exceptional customer service to Dutch-speaking clients across various platforms, including phone, email, and chat. - Assist customers with inquiries related to media subscriptions, content access, and technical support. - Handle issues related to billing, account management, and services, ensuring timely resolution. - Communicate effectively with customers to understand their needs and recommend appropriate solutions. - Stay updated on the latest media content, offerings, and company policies to provide accurate information. - Document all customer interactions accurately and maintain organized records for future reference. - Collaborate with internal teams to address and resolve any escalated customer issues promptly. Requirements - Fluency in Dutch and English, both written and spoken. - Previous experience in customer service, especially in the media or entertainment sector, is a plus. - Strong communication skills and a customer-oriented approach. - Ability to troubleshoot technical issues and provide clear guidance to customers. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills. - A passion for media and entertainment, with an understanding of industry trends. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks