Finnish Speaking Customer Support for Banking

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry. Responsibilities - Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat. - Assist customers with account inquiries, transaction issues, and general banking questions. - Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction. - Document customer interactions accurately and manage inquiries in a timely manner. - Collaborate with internal teams to address customer needs and improve service quality. - Educate customers on banking procedures, products, and services available to them. - Gather customer feedback to contribute to the continuous improvement of customer service processes. Requirements - Fluency in Finnish and English, both written and spoken. - Previous experience in customer support, particularly in the banking or financial services sector. - Strong communication and interpersonal skills with a focus on client needs. - Detail-oriented with excellent organizational abilities. - Proficient in using customer relationship management (CRM) software and standard office applications. - Strong problem-solving skills and a proactive approach to customer assistance. - Willingness to work flexible hours, including evenings and weekends if required. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks