German Speaking Customer Service for Aviation industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment. Responsibilities - Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat. - Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information. - Resolve customer issues and complaints efficiently, ensuring a positive travel experience. - Collaborate with various internal teams to provide accurate information and effective solutions. - Stay informed about airline policies, procedures, and industry trends to assist clients effectively. - Document all customer interactions accurately and maintain detailed records for service improvements. - Promote loyalty by fostering positive client relationships and understanding customer needs. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, particularly within the aviation or travel industry, is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations with professionalism and tact. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with strong problem-solving capabilities. - A genuine passion for travel and the aviation sector. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks