German Speaking Customer Service for Commercial Vehicle Company in Greece

Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a German Speaking Customer Service Representative for a leading Commercial Vehicle Company in Greece. This position is ideal for individuals who are passionate about the automotive industry and possess a strong dedication to providing excellent service to clients and partners. Responsibilities - Provide exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with inquiries related to commercial vehicles, including specifications, availability, and purchasing processes. - Handle order processing, returns, and warranty issues efficiently while ensuring customer satisfaction. - Collaborate with the sales and logistics teams to streamline the customer experience and resolve issues promptly. - Maintain detailed knowledge of the company’s products and services, along with industry trends. - Document customer interactions and effectively communicate feedback to relevant departments for service improvement. - Contribute to a positive team environment by sharing insights and best practices. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, especially in the automotive or commercial vehicle sector, is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to troubleshoot issues and resolve them efficiently. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills. - A passion for the automotive industry and a willingness to learn about commercial vehicles. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks