German Speaking Customer Service for Finance industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support. Responsibilities - Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat. - Assist customers with inquiries related to financial products, services, and account management. - Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding. - Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction. - Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience. - Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information. - Document customer interactions accurately and provide feedback to improve service quality. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, preferably within the finance industry. - Strong communication skills and a customer-oriented attitude. - Ability to handle sensitive financial information with discretion and professionalism. - Proficiency in customer service software and Microsoft Office Suite. - Detail-oriented with strong analytical and problem-solving skills. - A proactive approach to learning about financial products and improving service delivery. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks