German Speaking Customer Service for Manufacturing Company in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for a reputable manufacturing company based in Greece. This position is ideal for individuals who are detail-oriented and passionate about delivering exceptional service in a manufacturing context. Responsibilities - Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with inquiries regarding products, orders, delivery timelines, and technical specifications. - Process orders accurately and handle changes or cancellations while ensuring customer satisfaction. - Collaborate with internal teams to resolve customer issues and provide timely feedback. - Maintain a comprehensive understanding of the company's manufacturing processes and product offerings to assist customers effectively. - Document all customer interactions accurately and contribute to service improvement initiatives. - Support the sales team by providing customer insights and feedback. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably in the manufacturing or industrial sector. - Exceptional communication and interpersonal skills. - Strong problem-solving abilities and capability to work under pressure. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills and ability to multitask. - A proactive approach to customer service and a willingness to learn about products and processes. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks