German Speaking Customer Service for Media industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative within the Media & Entertainment industry. This role offers you the chance to engage with a dynamic team and provide exceptional support to customers who are passionate about films, music, and entertainment. Responsibilities - Deliver top-notch customer service to German-speaking clients via phone, email, and chat concerning media and entertainment inquiries. - Assist customers with subscription services, content access, technical issues, and general inquiries. - Handle complaints and resolve customer issues efficiently while maintaining a positive customer experience. - Stay informed about the latest offerings and updates in the media and entertainment sector to provide accurate information to customers. - Document customer interactions and feedback meticulously to help improve service quality. - Collaborate with internal teams to address complex inquiries and enhance user experience. - Maintain a customer-first approach to build long-lasting relationships with clients. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably in the media, entertainment, or telecommunications sector. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and capacity to work in a fast-paced environment. - Proficiency in customer service management software and Microsoft Office applications. - Detail-oriented with strong organizational skills. - A genuine passion for media and entertainment, along with a commitment to delivering outstanding service. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks