German Speaking Customer Service for Retail industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Retail Industry. This role offers a chance to work with a dynamic team and provide excellent support to German-speaking customers, ensuring an exceptional shopping experience. Responsibilities - Provide outstanding customer service to German-speaking clients through various communication channels including phone, email, and chat. - Assist customers with inquiries regarding products, orders, and returns. - Resolve customer complaints and issues promptly while maintaining a high level of satisfaction. - Stay knowledgeable about the company's product range, promotions, and policies to effectively assist customers. - Document customer interactions accurately for future reference and service improvement. - Collaborate with internal teams to escalate and resolve more complex issues as needed. - Promote a positive brand image through proactive customer engagement. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, particularly in the retail sector, is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and the capacity to handle challenging situations. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with strong organizational skills. - A team-oriented mindset and the ability to work in a fast-paced environment. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks