German Speaking Customer Service for Telecommunications Company in Greece

Patrique Mercier Recruitment FR is excited to announce a vacancy for a German Speaking Customer Service Representative to join a leading telecommunications company based in Greece. This role offers an excellent chance to work in a dynamic environment, supporting German-speaking customers with their telecommunication needs. Responsibilities - Provide exceptional customer support to German-speaking clients through various channels such as phone, email, and chat. - Assist customers with queries related to telecommunication products and services including billing, technical support, and account management. - Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction. - Maintain up-to-date knowledge of company offerings, promotions, and policies to provide accurate information. - Document all customer interactions accurately and comply with internal processes. - Work closely with technical and sales teams to address complex customer concerns. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, preferably within the telecommunications industry. - Strong communication and interpersonal skills. - Ability to handle technical issues and provide clear guidance to customers. - Proficiency in customer service software and Microsoft Office tools. - Detail-oriented with excellent problem-solving abilities. - Ability to work independently and in a team-oriented environment. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks