Norwegian Speaking Tier 1 Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Norwegian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and want to make a difference for our Norwegian-speaking clients. As a Tier 1 Support Agent, you will be the first point of contact, providing crucial support and assistance. Responsibilities - Respond to customer queries from Norwegian-speaking clients through phone, email, and chat efficiently and courteously. - Troubleshoot basic technical issues, providing suitable solutions or escalating when necessary. - Offer clear and accurate information regarding products, services, and company policies. - Document all customer interactions and resolutions diligently in the support management system. - Educate customers on product features and provide helpful tips to enhance their experience. - Work collaboratively with colleagues to boost service quality and improve customer satisfaction. - Stay informed about company products, updates, and industry trends to provide effective support. Requirements - Fluency in Norwegian and English, with strong verbal and written communication skills. - Previous experience in customer service or support roles is preferred. - Strong problem-solving capabilities with a customer-focused mindset. - Ability to operate efficiently in a fast-paced environment. - Familiarity with support ticketing systems and CRM tools is a plus. - Detail-oriented and capable of multitasking effectively. - A proactive attitude with a genuine desire to help customers succeed. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...